HR Helpdesk

Key Responsibilities
-Manage and maintain employee-related data with high accuracy and confidentiality
-Handle employee queries using CRM/ticketing tools such as ServiceNow
-Coordinate documentation processes in line with company policies and compliance requirements
-Collaborate with cross-functional teams to improve data and document workflows
-Provide timely and professional HR support via chat, email, or calls
-Anticipate potential issues and resolve them proactively
-Maintain service quality while working under pressure and meeting SLAs

Requirements
-Minimum 1+ years of experience in:
-HR Operations / HR Helpdesk / People Support
-BPO / Call Center / Shared Services environment
-Strong communication skills in Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
-Experience with CRM or ticketing systems (e.g., ServiceNow) is an advantage
-Good understanding of SLA management and HR Shared Services
-Strong attention to detail and problem-solving skills