Team Manager (Outbound Call Centre)

Responsibilities:
-To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives
-To deliver quality sales & services
-To support business’ activities for improving quality and contribute business growth
-To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
-To motivate, coach and inspire team member to achieve the sales target
-To handle and resolve enquiries escalated from team member as necessary
-To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
-To monitor team member attendance
-To review goal for each team member and the whole team based on daily, weekly and monthly
-To ensure the team and daily tracking report are update and accurate
-To assign lead to team member in an effective and fair manner
-To ensure team member are familiar with product knowledge and program specification
-To ensure team members strictly adhere to call centre discipline and guidelines

Requirements:
-Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
-Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
-At least 1 year(s) of working experience in the Financial Industry specialise in Insurance is an added advantage
-Leading/ Managing a team of staff
-To be able to supervise, train, coach & motivate the team
-Critical thinking and analytical thinking.
-Able to multitask, work independently with minimal supervision.
-Required skill(s): coaching skills, leadership and mentoring, People Management.
-Good interpersonal skills & Good communication skills in English & B.M
-Must be energetic, positive minded and good team player
-At least 1 year(s) of working experience in the related field is required for this position.
-Applicants should be Malaysian citizens or hold relevant residence status
-Full time position available