Group General Manager (Trustee)

Key Responsibilities
Group General Manager – Legal, Compliance & Operations Support
Operations Management: Oversee and enhance daily operations to ensure alignment with overall business objectives and efficiency.

Legal & Compliance Oversight: Ensure adherence to all applicable laws, regulations, and internal policies; develop and maintain compliance frameworks, procedures, and controls.

Process Improvement: Identify and implement initiatives to improve operational efficiency, streamline workflows, and reduce costs.

Team Leadership: Lead, mentor, and develop operations and compliance teams, fostering a high-performance and accountable work culture.

Reporting: Prepare and present regular reports to the Board, CEO, and senior management on operational performance, compliance status, and key metrics.

Audit & Regulatory Liaison: Lead audit preparations, manage regulatory reviews, and liaise with auditors and regulatory authorities as required.

Policy & SOP Development: Develop, review, and update company policies and standard operating procedures related to operations and compliance.

Company Signatory Responsibilities:

Authorise treasury transactions, including payments and fund transfers.

Oversee the opening and management of client accounts, ensuring full regulatory compliance and accurate documentation.

Execute and approve transactions in accordance with internal policies and regulatory requirements.

Group General Manager – Business Development (Trustee Services)
Strategic Development: Formulate and execute growth strategies for trustee services targeting high-net-worth individuals, families, and corporate trust clients.

Client Relationship Management: Build and maintain strong relationships by delivering tailored trustee solutions.

Market Positioning: Collaborate with senior management to strengthen brand positioning within the private wealth and corporate trust sector.

Business Expansion: Drive client acquisition through networking, industry events, and targeted business development initiatives.

Cross-Functional Collaboration: Work closely with internal teams to ensure seamless service delivery aligned with compliance and operational standards.

Market Intelligence: Monitor industry trends, competitor activities, and regulatory developments to identify opportunities and risks.

Risk Management & Governance
Risk Assessment: Identify and evaluate financial, operational, and reputational risks affecting the organisation.

Risk Strategy: Develop and implement risk mitigation strategies to safeguard business operations and assets.

Risk Reporting: Provide regular risk assessments and reports to the Board to support informed decision-making.

Crisis Management: Advise on and support the development of crisis management plans and response protocols.

Internal Controls: Establish and strengthen internal controls to prevent fraud, misreporting, and compliance breaches.

Training & Awareness: Promote risk awareness and conduct training to ensure organisation-wide understanding of risk management practices.

Additional Responsibilities
Maintain high standards of professionalism, integrity, and client service to uphold and enhance the Company’s reputation.

Build and sustain strong relationships with clients to drive recurring business and long-term partnerships.

Attend and participate in meetings with clients, regulators, and stakeholders as required.

Co-sign official letters and reports with Directors/Management when necessary.

Collaborate effectively with team members and support a positive team environment.

Undertake additional duties as assigned by the Company from time to time.