E-Hailing Customer Service

Responsibilities
Respond to customer calls, emails, and live chats professionally.
Assist with inquiries, complaints, or service-related issues.
Maintain and update accurate customer records in the system.
Ensure high customer satisfaction through prompt issue resolution.
Requirements
Minimum SPM/SKM (Must pass Bahasa Melayu and Sejarah).
Good communication in English and Bahasa Malaysia.
Fresh graduates are welcome – Training Provided.
Willing to work in Medini 7, Johor Bahru.
Able to work during Weekends and Public Holidays
Able work on morning / afternoon / night shift
Able to start on April
Salary & Financial Benefits
Monthly Salary: RM 2,100 Basic + Night Shift Allowance (Up to RM 300) + KPI Incentive (Up to RM 400) (Average take-home: RM 2,500 - RM 2,800).
Shift Structure: 9 working hours (Includes 1-hour meal break and 30-minute rest break).
Joining bonus, EPF, and SOCSO included.






Work Schedule / Jadual Kerja
6 working days per week (Rotational shifts).
Various shift windows available from 6 AM early starts to 10 PM late night starts.
Perks and Benefits
On-the-spot hiring (Get your results immediately!).
Annual Leave, Medical Leave, and Global working environment.
STAR Leadership training and Internal Job Postings (IJP) after 1 year.
Free Shuttle Van Service: Skudai, Taman U, Mutiara Rini, Lima Kedai, Rumah Iskandar Malaysia, Gelang Patah, Larkin, JBCC, Danga Bay, Perling, Tampoi, Paradigm Mall, and Bukit Indah.


Join a Global Powerhouse in Customer Excellence
Step into a career with an industry titan that operates across 13 countries and over 40 global delivery centers. Recognized as a Leader in the NelsonHall NEAT Matrix for Customer Experience, this organization is a preferred partner for Fortune 500 brands worldwide. With a proven Internal Job Posting (IJP) system, we prioritize promoting our own talent, offering you a clear and stable path from frontline executive to corporate leadership.


Apply now to secure your spot