Technology Analyst

What you'll be doing

Job Scope:

Responsible for maintaining, supporting, and troubleshooting an organization’s core IT infrastructure

Serve as the first point of contact for end users seeking technical assistance via phone, email, ticketing systems, and in-person support.

Handle incidents, service requests, and tasks via ITSM platforms (ServiceNow)

Collaborate closely with internal IT teams to ensure system stability and continuous service improvement.

Responsible for user provisioning which includes onboarding and offboarding processes

Provide Level 1/Level 2 technical support for hardware, software and network issues

Responsible for Managing and maintaining all the IT assets and inventory and perform periodic checks

Support patching cycles, antivirus updates, OS hardening and vulnerability management.

Ensure compliance with company IT policies and security standards.

Collaborate with local vendors and internal teams to ensure smooth service and operation.

Job Qualifications:

2-5 Years of experience in IT support and Infrastructure management

Strong working knowledge of Microsoft Windows operating systems and windows server services.

Experience with ITSM processes such as incident, problem, and change management

Strong knowledge in networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.

Basic knowledge in Azure, M365, Intune and virtual environment.

Proven ability to diagnose and resolve hardware and software issues efficiently.

Familiarity with ISO certification, SOC, ITSMS and basic audit readiness

Good problem solving and analytical skills

Strong communication and interpersonal skills with a customer-oriented mindset.

What we offer

At INFOSYS LIMITED', we believe in supporting our employees' personal and professional growth. We offer a range of benefits, including competitive salaries, performance-based bonuses, comprehensive health insurance, and opportunities for career development and skills training. Our inclusive and collaborative work environment encourages work-life balance and supports employee wellbeing.