Transformation & Transition Manager

Job Description

Key Responsibilities
Transition Management

Lead end-to-end transition activities from RFI stage to service delivery.
Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
Transformation Leadership
Design and execute transformation strategies to enhance operations and drive innovation.
Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
Champion continuous improvement and digitalization across functions.
Drive adoption of new processes, systems, and services throughout the client lifecycle.
Program & Change Management
Manage large-scale transformation programs across business.
Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
Monitor and report on program performance, ensuring alignment with business objectives.
Stakeholder Engagement
Build and maintain strong relationships with internal and client stakeholders.
Facilitate governance meetings, transformation workshops, and executive briefings.
Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.
Qualifications & Experience
7–10 years of progressive experience in Shared Services, BPO, or business project management.
Bachelor’s degree in business or related field (Master’s preferred).
PMP or equivalent project management certification preferred.
Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
Proven leadership in managing complex transition and transformation programs.
Advanced proficiency in MS Office Suite (Project, Visio, Excel).
Excellent communication, negotiation, and stakeholder management skills.
Ability to work independently and in virtual, cross-cultural teams.

Preferred Attributes
Strategic mindset with operational execution capability.
Strong analytical and problem-solving skills.
High motivation for quality, efficiency, and continuous improvement.
Collaborative team player who fosters an open and supportive environment.