Client Success Manager

任职资格
4–5 years' experience in Client engagement / Relationship management / Corporate
servicing OR Business coordination.
Working experience in IT, telecom, cloud, or enterprise solutions is an advantage.
Excellent spoken and written communication skills.
Strong interpersonal and people skills.
Enjoys relationship building more than hard selling.
Possess a Diploma or Degree in Business, Communications, Public Relations, Marketing,
Hospitality, or a related field.
岗位职责
Our client is an IT solutions & services provider specializing in Connectivity & Communications
solutions (network, security, VOIP, IPPBX, SIP services) and Management Tools (IT service
management and customer engagement solutions).
Act as the first relationship contact for targeted customers. Engage potential clients
through warm calls, email outreach, LinkedIn engagement and event networking.
Secure meetings and introductions for BDMs. Maintain long-term engagement even
before active opportunities.
Support account-based marketing (ABM) initiatives.
Develop relationship maps within target organizations.
Prepare meeting background notes and client profiles. Attend selected meetings as
relationship support when required.
Represent the company professionally at client meeting, industry event or product
briefing.
Track engagement progress for each target customer & provide weekly activity and
meeting reports.