Call Centre Executive / Senior Executive (Customer Service)

How you will make an impact

Serve as the first point of contact for all customer and member enquiries.

Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.

Assist callers in navigating our platforms, applications, and website to access available services.

Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.

Update customer records promptly and accurately in the system.

Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution.

Support the Contact Centre Team Leader and Management with any other assigned duties.

Skills and Experience

At least 1 year of experience in a call/contact centre, preferably in a healthcare or insurance environment.

Strong customer service and active listening skills, with the ability to handle high call volumes professionally.

Excellent communication skills and good overall computer proficiency to navigate multiple systems.

Able to work under pressure with accuracy and attention to detail.

Experience handling complaints and escalations is an advantage.

Willingness to work rotating shifts, including weekends and public holidays.

Ability to commit to the night shift is a plus.