Customer Service Tour Coordinator

Requirements
• Proficiency in speaking, reading and typing in both English and Mandarin (Traditional and Simplified) is required
• Available to work full-time:
• Night shift: Tuesday to Saturday, 10:00 PM - 7:00 AM
• Strong communication and interpersonal skills
• Ability to handle difficult situations and resolve conflicts professionally
• Diploma or Degree in Tourism, Hospitality, Aviation, or related field
• Minimum of 2 years of experience in travel industry (experience in reservation systems (GDS) such as Sabre is an advantage)
• Fresh graduates and candidates with no experience are welcome; training will be provided
Responsibilities
• Assist customers with travel bookings, itinerary planning, and general inquiries
• Handle customer complaints and provide timely and effective resolutions
• Maintain strong relationships with clients and ensure high levels of customer satisfaction
• Coordinate with internal teams and external suppliers to ensure smooth travel
experiences
• Process payments, refunds, and booking modifications as required
• Provide after-sales support and follow up with customers for feedback
• Stay up to date with travel trends, packages, and promotions