IT IMPLEMENTATION ENGINEER (DEPLOYMENT ENGINEER)

Responsible for deploying, integrating, and configuring critical communications and public warning solutions (such as Cell Broadcast and Location-Based SMS) for government and enterprise clients.
These roles often focus on Linux production environments, requiring a mix of technical expertise, customer-facing skills, and a willingness to travel.

Key Responsibilities
• Deployment and Integration: Deploy Public Warning solutions and integrate them with Mobile Network Operators (MNOs).
• System Configuration: Install, configure, maintain, and upgrade software in Linux production environments.
• Project work: Customer facing role. Drafting functional/design specifications and user acceptance test plans for sign-off with users, implementing per specifications and completing UAT (user acceptance tests) and obtaining project sign-off from customers. Conducting training to users.
• Collaboration: Work closely with project teams, customers, and MNOs to ensure successful project delivery.
• Documentation: Create and maintain technical documentation, implementation procedures, and system diagrams.
• Technical Investigation: Review record configurations, API integrations, and automation logic (triggers/workflows/templates) to resolve issues.
• Customer Support: Serve as point of contact, providing prompt and accurate feedback to customers via phone, email, and web-based tools.
• Customer Communication: Provide prompt, accurate feedback to customers, maintaining a professional and urgent tone.
• Troubleshooting & Resolution: Perform system testing, troubleshooting, and root cause analysis for deployed systems, diagnose and resolve technical issues related to the Everbridge platform, including, but not limited to, messaging issues (SMS, voice, email).
• Incident Resolution: Isolate, diagnose, and reproduce complex technical issues escalated from L1, maintaining high uptime and performance of products. Maintain detailed records of all troubleshooting steps in a CRM/ticketing system and create articles for the public knowledge base.
• Escalation Management: Liaise with engineering teams to provide detailed technical notes for unresolved or severe bugs.
 

Required Qualifications & Skills
• Education: Degree in Computer Science, Engineering, Telecommunications, or equivalent experience.
• Experience: 2–5 years of experience in a technical, customer-facing project/support role.
• Experience: 3–5 years of hands-on Linux administration in production environments.
• Installation, configuration, integration, troubleshooting of web and database applications on Linux.
• Technical Skills:
- Strong understanding of networking concepts (IP networking, TCP/IP, routing, firewalls, DNS, DHCP, SSL), API usage, HTML & web technologies, VPNs, and security principles.
- Basic knowledge of relational databases (PostgreSQL, MySQL) and SQL.
• Scripting: Proficiency in Bash scripting, Python, or similar languages.
• Communication: Fluent English is required, with strong customer-facing skills.

Good-to-have/Preferred Attributes/Skills/Knowledge
• Exposure to mobile networks or telecom environments (Cell Broadcast, LTE/5G, RAN/Core).
• Tools: Experience with containers, automation, and cloud platforms (e.g., AWS/Azure, Kubernetes, Docker, Ansible).
• IT systems security & hardening.
• Understanding of clustering high, availability, system disaster recovery redundancies and fail-over.
• Understanding of LDAP or SSO (Single Sign-On) technology.
• Familiarity with monitoring and logging tools.
• Ability to self-acquire new skills/knowledge independently for the job as necessary.
• Adaptable and able to work under pressure and extra hours to complete projects on-time.
• Post project completion standby on-call on shift basis.
• Willingness to travel for on-site deployments.
• Familiarity with Everbridge products is an advantage.