Requirements:

- Fluency in Traditional Mandarin (speaking, reading, and typing) is required to effectively communicate with Mandarin-speaking clients.

- Average English communication skills are acceptable.

- WFH available after three months of training period, experience in livechat is a plus point!

- SPM holder with customer service experiences are welcome to apply!

- Must be willing to work in a 24/7 rotational shift, including public holidays

- Able to work in KL Sentral (fully on-site office, easily accessible by LRT/MRT/KTM).

- Interest in customer service and the Fintech industry.

- Ability to proactively and independently work towards meeting targets and goals.

Job Description:

- Review, verify client's data and input into KYC system.
- Liaise with various business units and departments to resolve issues
- Ensure strict adherence and compliance include internal control with company's policies, corporate governance and statutory/regulatory requirements
- Respond and manage client’s inquiries through email communication and live chat.
- Attending 1st level related customer fronting and back-office processing works:
a) Account inquiries
b) Complaints
c) Modification and changing the account profile details request ; and
d) Account verification guidance/steps.