Client Background

The company, headquartered in Hong Kong since 2015, specialize in offering a cloud-based payroll and HR management system that helps businesses achieve digital transformation. It is compliant in Australia, Hong Kong, Taiwan, and Macau, making it a versatile solution for businesses operating in these regions. The platform offers full-covered HR management modules, has assisted over 400 firms in achieving digital transformation, and can be seamlessly integrated with other systems.



Working Mode

Fully work from home



Tenure

Permanent



Job Description

To understand and analyze customer’s HR Payroll business workflow, payroll policy, payroll requirements etc.
Maintain, support, and make necessary adjustment of the HR Payroll system to align with customer’s payroll policy and requirements, to ensure accuracy of payroll outcome.
Actively identifies and investigates system issue, provide resolution and follow-up to customers.
Resolves problems by clarifying the customer’s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment and following up to ensure resolution.
Work closely with the internal Business Development and Product teams to ensure customer satisfaction.


Job Requirements

Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
Open for fresh graduate who is familiar in coding or programming in any programming languages.
Required language(s): English, Mandarin and/or Cantonese. This role required to liaise with clients in Hong Kong and Australia.