Requirements

Good communication skills in English & Bahasa Malaysia
Bachelor’s Degree in computer science, Information Technology, or a related field.
Experience working in a contact centre or BPO environment is highly desirable.
Relevant certifications preferred: Fortinet NSE 4/5, SonicWall CSSA/CSSP, CCNA/CCNP, Huawei HCIA/HCIP. Technical Skills:
Hands-on experience configuring and maintaining Dell and Huawei Layer 2/3 switches.
In-depth knowledge and experience with SonicWall and FortiGate firewall solutions, including: o VPN (IPSec, SSL) o NAT/PAT o Web Filtering o Application Control o Intrusion Prevention
Solid understanding of networking protocols: TCP/IP, VLANS, DNS, DHCP, STP, BGP, OSPF
Familiar with network monitoring and analysis tools (e.g., PRTG, Wireshark, SolarWinds).
Understanding of high availability and failover concepts.
Minimum of 3–5 years of hands-on experience in a similar role managing enterprise network infrastructure.
Proven track record with Dell and Huawei switches and SonicWall/FortiGate firewall configuration and troubleshooting.
Soft Skills:
Strong analytical and problem-solving skills.
Good communication and documentation skills.
Ability to work independently and in a team environment.
Strong time management and organizational abilities.
Willingness to be on-call for critical network support and incident response.
Experience in contact centre or high-availability environments.
Exposure to network automation tools or scripting (e.g., Python, Ansible) is a plus.
Familiarity with ITIL-based service management processes.
Responsibilities

Configure, maintain, and troubleshoot Dell and Huawei managed switches (VLANs, trunking, link aggregation, QoS, STP, etc.)
Administer and troubleshoot SonicWall and FortiGate firewalls, including policy creation, NAT, VPN setup (IPSec/SSL), threat prevention, and firmware upgrades.
Monitor network performance, health, and availability using appropriate tools.
Perform periodic network assessments and apply tuning or upgrades as needed
Plan and implement network segmentation, security policies, and failover mechanisms.
Manage routing protocols, static and dynamic routes, and IP addressing schemes.
Coordinate with ISPs and vendors for WAN links and troubleshooting.
Conduct regular firewall and network audits to ensure compliance with internal and external security standards
Participate in infrastructure design, capacity planning, and implementation of new network services.
Provide Tier 2/3 support for escalated network-related issues.
Benefits

Annual Leave
EPF SOCSO
Medical Benefits
Other Perks
Additional Benefits

5 Working Days