Requirements
Preferable with customer service-related experience

Strong customer management skills.

Proficient in Cantonese & Mandarin to effectively communicate with Cantonese & Mandarin-speaking clients.

Good communication skills and well-versed in English due to project nature.

Must have good communication skills and be well-versed in Cantonese for served market.

Provide good email writing skills in English & Mandarin.

Ability to manage escalated issues / difficult customers.

Identify and handle customer inquiries completely and accurately to the customer's satisfaction.

Respond to customers' inquiries professionally and promptly.

Good listening, interpersonal, organizational skills & customer service orientation.

Adaptability, initiative & stress tolerance.

Attention to detail and accuracy.

Ability to learn new products and technologies.

Responsibility
Excellent telephone etiquette with the ability to remain professional, confident, and patient.

Able to handle incoming customer inquiries over the telephone or other channels (Phone, Email, SMS, Whatsapp, Live chat) by providing accurate, efficient, and quality service that exceeds customers’ expectations.

Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.

Possess strong analytical skills to identify the cause of problems and recommend solutions.

Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.

Ability to work under pressure and with minimum supervision.

Ability to multi-task and with good attention to detail.

Remunerations package:
Basic: RM4000

Language allowance, Performance allowance, Attendance allowance* (If any applicable based project assigned)

Medical & hospitalization covered

EPF, SOCSO and EIS covered

Working hours:
9:00 AM – 6:00 PM (Monday – Friday) & 9:00 AM – 1:15 PM (Saturday) - Based project assigned*

Including Public Holiday (depending on the country where the service is provided)

Working location:
Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.

Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)