Responsibilities:

Store Visitation & Daily Operations

Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.

Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting/vacancy posters are current.

Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.

Track sales vs projections, last week, and year-over-year.

Ensure timely outlet opening and accurate closing sales reporting.

Conduct outlet meetings and briefing on sales, P&L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.

Idea action and review on outlet P&L performance, including cost control, profit, and sales factors.

Manage recruitment against criteria, JAF submissions, and interview assessments.

Operational Audit & Compliance

Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.

Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.

Conduct internal QAQC audits during each visit and report to SOM/AOM.

Monitor Halal compliance, business license validity, and regulatory adherence.

Validate par stock levels, product expiry, and overall product quality. Coordinate ordering processes across logistics, warehouse, admin, marketing, HR, and IT departments.

Facilitate ongoing training and refreshers for all levels of outlet staff.

Customer Service & Maintenance

Address customer feedback and internal store issues.

Monitor staff behavior and professionalism (e.g., body language, phone use, food hygiene).

Evaluate service speed and food/meals preparation time.

Monitor and report maintenance issues including equipment, store condition, hygiene and etc.

Planning & Performance Analysis

Analyze sales, profits, costs, new products, promos, and competitor activities.

Develop and implement action plans and follow-up strategies.

Lead assignment and task updates across teams.

Monitor promotional performance, team schedules, leave management, and productivity.

Identify and address both internal and external factors affecting outlet performance.

Optimize workflows, manage deadlines, and support people's development.

Requirements:

Candidate must possess at least Degree/Diploma in Business /STPM/SPM or other relevant field.

Minimum 3-5 years of working experience in the relevant field.

Good People Skills and Communication Skills (Written & Oral)

Good Discipline, Planning, Organizing, Monitoring, and controlling Skills

Leadership Skills — Supervising & Ability to Train and Monitor Progress

Great responsibilities for any duties assigned by management from time to time.