Job Highlights:

To act as the first point of contact within the Music Academy, and provide professional and reliable service, dealing with enquiries from students, parents and staff, to support the administration of Swee Lee Music Academy.


Key Responsibilities & Tasks:

Setting and implementation of school procedures.
General administration and paperwork (e.g. registration, school policy, instructor schedule, student attendance, ensure follow-up of school fees collection etc.).
Customer relationship management - Assisting customers, students and parents with enquiries.
Managing music class schedules and bookings, and ensuring that all class and student information is accurate and up-to-date. (Google Calendar, Google Drive, Academy phone, Globe3, Shopify)
Working closely with the Music Academy Manager, instructors and store management in the planning and execution for marketing strategies, academy-related events and social media content.
Other clerical tasks as required, and as deemed appropriate by the Music Academy Manager & Store Branch Supervisor, to support the administration of the Music Academy.
Writing timely reports on student and teachers’ behavior, demographics, market research etc.
Carry the duties & responsibilities as may from time to time be assigned (Additional duties- hoc and/ or permanent, as assigned by the management), and act in the best interests of the company.
Requirement:


Experience in administrative coordination and support. Past experience in academic support would be a plus, but is not mandatory.
Experience in the supervision and training of support staff, with the ability to assist management in the development of the academy’s procedures and guidelines.
Proficient in both spoken and written English and Malay. Other languages would be an advantage.
Proficient in working with all the programs in Microsoft Office.
Able to provide advice and support to the management on all aspects of their job responsibility.
Possess a passion for music and a commitment to professional learning and growth.