Requirements

Minimum SPM, UEC, or IGCSE qualification.
Proficiency in Mandarin (Traditional Chinese reading & typing),
Cantonese and English.
Fresh graduates are welcome to apply.
Ability to work on rotational shifts, including weekends and public holidays (24/7 support).
Good communication skills and strong attention to detail.
Basic computer knowledge and ability to multitask.
Working Hours & Shift:
5.5 working days per week
Rotational shifts (24-hour coverage)
Public holidays and weekends are compulsory working days.
Responsibilities

Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
Provide accurate product/service information and exceed customer expectations.
Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
Demonstrate good typing speed and accuracy in Traditional Chinese characters.
Manage multiple tasks in a fast-paced, high-volume environment.
Maintain good computer literacy and use internal systems effectively.
Benefits

Annual Leave
EPF
Health Insurance
Medical Leave
SOCSO
Additional Perks:

1-Month Accommodation for outstation hires
Shuttle Service Available from key areas:
Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia
Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
Interview Process:

Walk-in Interviews available
Virtual interviews accepted for outstation candidates
Assessment required as part of the selection process