Requirements

Fresh graduates are welcome to apply — full training will be provided.
Good command of Mandarin and English.
Proven experience in event execution, conference coordination, or large-scale training management.
Highly detail-oriented, resilient under pressure, with strong problem-solving skills.
Excellent communication and teamwork abilities.
Alignment with MR’s values: Diligence, Integrity, Gratitude, Creativity, Professional.
Responsibilities

Event Coordination & Execution (Offline & Online)

Develop and implement Run Sheets, Task Allocation Charts, On-Site SOPs, and Checklists.
Offline: Oversee venue setup, traffic flow design, audio-visual systems, speaker support, and sales area arrangements.
Online: Set up Zoom Meetings/Webinars in advance with proper naming and branding; ensure stable internet connection, clear audio and video quality, smooth screen sharing, and proper spotlighting of speakers.
Control event pacing and ensure smooth collaboration between speakers, MC, closing team, sales, photography, and the other crew.
Process & Standardization

Establish and refine event SOPs to ensure consistent and professional execution.
Prepare role-specific briefing scripts and operational guidelines for all crew.
Customer Experience Management

Offline: Design customer journey and atmosphere (lighting, music, decor) to enhance learning experience.
Online: Create a professional and engaging virtual learning environment with clear visuals, smooth audio, and interactive engagement tools.
Ensure guests feel guided, engaged, and supported throughout, fostering upsell opportunities.
Post-Event Review & Optimization

Prepare event reports for online events.
Lead team debrief sessions to refine processes and elevate customer experience.
Vendor & Budget Coordination

Liaise with venue providers, decorators, photographers, and AV suppliers.
Manage budgets and ensure timely supplier payments.
Team Collaboration & Communication

Directly manage event crew during execution, ensuring clear task allocation.
Collaborate closely with Training, Speaker, Consultancy, Sales, and Customer Service teams for seamless event flow.
Benefits

Public transport accessible
Performance bonus
Annual company trips
Team Building
EPF, SOCSO