KEY RESPONSIBILITIES :

-To assist in managing the daily workshop operations, including manpower, equipment, suppliers/contractors as per SOP and MBM WPC.

-To achieve the monthly and annual workshop revenue target.

-To achieve monthly and annual workshop productivity (>85%) and efficiency (>100%) target.

-To ensure on-time delivery to customers, as promised.

-To ensure high repair quality and no come-back jobs.

-To support frontline team in complaints management, when required.

-To monitor workshop revenue on daily and monthly basis and to take the necessary actions to ensure targets are met.

-To conduct daily morning briefing for all workshop staff.

-To monitor the technician productivity and efficiency on daily and monthly basis, and to take the necessary actions to ensure targets are met.

-To recruit, when required and ensure technicians comply to the training schedule as laid out by MBM and management to achieve the necessary skill level as required.

-To manage the discipline of all workshop staff with regards to compliance to company policies e.g late comings and staff performance e.g. poor productivity/efficiency, disciplinary issues.

-To monitor all WIPs an liaise with relevant departments to expedite repair works, especially difficult repair and customer complaint cases.

-To ensure all repairs are performed according to DAG work procedures and standards, final control check conducted for all Vehicles and issues rectified prior to delivery to customer.

-To ensure all workshop tools and equipment are always calibrated and in good working condition.

-To plan and implement hand tools/special tools audit as per the SOP.

-To ensure workshop is in compliance of all governmental and environment regulations.

-To ensure all warranty documentation and processes are adhered to prevent any warranty rejection.

-To prepare and submit all necessary TIPS reports as required by MBM.



KEY REQUIREMENTS :

-Min Diploma/ Degree in Automotive Engineering or equivalent

-Possess min 3-4 years of working experience in car workshop operations, preferably with min 1-2 years in supervisory level

-Exposure in continental/ European car brands is a plus

-Possess strong interpersonal, analytical and organizational skills and a team player

-This position is open for Malaysian / valid PR holder only