Requirements
-Preferable with a minimum of one (1) year of customer service-related experience
-Strong customer management skills.
-Good communication skills and well-versed in English & Bahasa Malaysia.
-Cantonese speaking will be an added advantage
-Provide good email writing skills in English.
-Ability to manage escalated issues / difficult customers.
-Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
-Respond to customers' inquiries professionally and promptly.
-Good listening, interpersonal, organizational skills & customer service orientation.
-Adaptability, initiative & stress tolerance.
-Attention to detail and accuracy.
-Ability to learn new products and technologies.

Responsibilities
-Excellent telephone etiquette with the ability to remain professional, confident, and patient.
-Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers' expectations.
-Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
-Possess strong analytical skills to identify the cause of problems and recommend solutions.
-Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
-Ability to work under pressure and with minimum supervision.
-Ability to multi-task and with good attention to detail.