Requirements
-Diploma or degree in IT or computing
-Able to speak in English and Mandarin
-Minimum 2 years of related working experience in networking field
-Cisco certified (CCNA) or equivalent level of knowledge
-Solid hands-on configuration experience with more than three data centre or enterprise networking solutions such as those from FortiGate, Cisco, Palo Alto, Check Point, F5, Peplink, Arbor, Ruijie, H3C, etc.
-Solid understanding of network fundamentals, infrastructure, and core concepts, including security such as Firewall and endpoint
-Comprehensive knowledge of IP protocol (TCP/IP) networking, routing and switching protocols, VLAN, VPN, Firewall, IPS, Load Balancer, and WAF
-Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
-Intern are welcome to apply

Responsibilities
-Oversee the design, implementation, and management of complex network infrastructures, including WAN, public or private clouds, data centre networking, routers, switches, load balancers, firewalls, and other configurations
-Works collaboratively with sales team, technical team, and support teams
-Develops and maintains relationships with prospects, customers, and partners
-Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability
-Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems
-Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams
-Research, diagnoses, troubleshoots, and identifies solutions to system issues
-Provides prompt and accurate feedback to customers
-Able to travel nationwide, able to work on weekends / outside office hours, as when required
-Performing ad hoc assigned tasks from immediate superior or manager, as when required