-Scheduled daily group activities
-Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
-Coordinate all group arrangements
-Work with group contacts to facilitate program planning and requirements
-Communicate group needs and specifications to all relevant department
-Follow up with Post-Conference reports and review group billings
-Input all group bookings and update booking activities in the system on a weekly basis
-Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
-Maintain gifts inventory and coordinate the sending of gifts to clients
-Arrange site inspections for potential clients
-Promote positive relations with clients and attend to all requests expediently and courteously
-Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
-Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Knowledge and Experience
· Diploma in Tourism / Hospitality Management / Events Management
· Minimum 2 year of experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Proficient in MS Excel, Word, & PowerPoint