What you'll be doing
-Answering and responding to incoming customer inquiries and requests via phone, email, and chat channels
-Resolving customer issues and complaints in a timely and professional manner
-Providing accurate information and guidance to customers about our products and services
-Documenting customer interactions and maintaining detailed records
-Identifying opportunities to improve customer experience and suggesting process improvements
-Collaborating with cross-functional teams to ensure seamless customer service delivery

What we're looking for
-Minimum 1 year of experience in a customer service or call centre role
-Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers
-Strong problem-solving and decision-making abilities to effectively handle customer inquiries and complaints
-Proficient in English and Bahasa Malaysia, with the ability to communicate clearly and concisely
-Familiarity with customer service best practices and technology, such as CRM systems
-Ability to work in a fast-paced environment and adapt to changing priorities
-Commitment to providing exceptional customer service and a positive attitude