Customer Service:

Maintaining positive, empathetic and professional attitude toward customers at all time

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Undertake / perform any other tasks as assigned / directed by Management/Superior from time to time

Quality Assurance:

Monitor and evaluate customer service interactions to ensure compliance with company standards and policies.

Identify trends and areas for improvement in service delivery and customer experience.

Job Types: Full-time, Fresh graduate