Key Responsibilities:
-Generate insurance quotations based on customer needs and policy requirements.
-Prepare cover notes for approved insurance policies.
-Request necessary documents from customers, such as grants, vehicle photos, transfer of ownership slips, and MYJPJ applications, to facilitate cover note issuance.
-Review cover notes and documents submitted by customers to verify accuracy and completeness, enabling policy activation.
-Liaise with insurance providers to follow up on pending approval cases and ensure timely processing.
-Address customer complaints and inquiries related to cover notes, providing excellent service and resolution.
-Maintain organized records of insurance policies, cover notes, and customer interactions.
-Collaborate with the insurance team to improve administrative processes and workflows.
-Perform other administrative tasks and support functions as required by management

Requirements:
-Minimum Diploma qualification or equivalent certification in insurance or a related field
-Strong attention to detail with excellent organizational skills
-Fast learner with strong problem-solving abilities
-Effective communication skills, both written and verbal
-Able to work both independently and collaboratively within a team
-Open to local candidates only

Preferred:
-Prior experience in administrative or insurance-related roles
-Good understanding of insurance policies, cover notes, and related processes
-Immediate availability is an advantage