Key responsibilities:

Customer communication: Answer customer inquiries via multiple channels, such as phone, email, live chat, or social media.

Issue resolution: Help resolve customer complaints or escalate issues to a senior team member when necessary.

Administrative support: Assist the customer service team with administrative duties, including data entry, documentation, and reporting.

Information delivery: Provide accurate and clear information about the company's products, services, or policies to customers.

Operational assistance: Help with order processing, returns, or logistical tasks related to customer fulfillment.

Product knowledge: Learn about the company's offerings to effectively assist customers and troubleshoot problems


Skill sets:

Communication: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.

Interpersonal skills: The ability to remain patient and empathetic, especially when dealing with frustrated customers.

Tech proficiency: Competence with basic computer programs (such as Microsoft Office) and a willingness to learn how to use company-specific software and CRM systems.

Adaptability: The capacity to work in a fast-paced environment and adjust to different customer communication styles.

Teamwork: The ability to collaborate effectively with other team members.

Attitude: A positive, customer-focused mindset with a strong desire to learn