Core Responsibilities
-Order Taking/Processing: Receiving customer orders (via phone, email, or online systems), verifying their details, and ensuring they are scheduled for production or delivery in a timely manner.
-Invoicing: Preparing, issuing, and sending accurate invoices to customers for goods or services rendered.
-Documentation: Arranging and maintaining related documentation such as delivery orders (DOs), purchase orders (POs), and shipping documents.
-Data Entry: Accurately inputting sales and financial transactions into accounting software or internal systems.
-Filing and Record Keeping: Organizing and maintaining both digital and physical filing systems for all relevant records (invoices, contracts, payment receipts, etc.).
-Customer Service: Responding to client inquiries regarding billing, orders, and payment issues, ensuring excellent service is delivered.
-Liaison: Coordinating with various departments, such as accounts, sales, and logistics, to ensure smooth order fulfillment and payment processing.
-Inventory management: Working with inventory control to maintain adequate stock levels and procure items as needed.