Job Responsibility:

Highlight
-Assist with other ad-hoc tasks as and when required by the management.
-Hardworking, responsible, willing to learn, multiple tasks and can work with minimum supervision.
-Willing to learn and take over when superior assign new task to in charge.
-Good working attitude, Positive, and a dependable team player.

Order Processing and Invoicing:
-Assist in processing customer orders, ensuring accuracy in product details, pricing, and shipping information.
-Generate and send invoices, receipts, and order confirmations to clients.
-Processing Customer Invoice & Delivery Order detailed & accurately.

Inventory Management:
-To maintain accurate stock levels of gold items.
-Track and update inventory records, and coordinate with suppliers for timely restocking.

Customer Service Support:
-Provide support to the customer service team by handling inquiries, resolving issues, and ensuring timely responses to customer queries.
-Maintain a professional and helpful demeanor when communicating with customers.

Vendor Communication:
-Communicate with gold suppliers and manufacturers to facilitate smooth procurement processes.
-Assist in negotiating prices, placing orders, and coordinating deliveries.

Documentation and Record-keeping:
-Maintain organized records of product catalogs, supplier agreements, and other relevant documentation.
-Ensure that all paperwork is accurate and up-to-date.
-Maintain a proper and efficient filing system for all our documents according to company procedures.

Sales Support:
-Collaborate with the sales team to provide administrative support, such as preparing sales reports, tracking performance metrics, and updating customer databases.
-Assist in the creation of sales presentations and promotional materials.

Quality Control Assistance:
-Work with the quality control team to ensure that gold items meet established standards.
-Assist in documenting and addressing any quality issues with suppliers.

Packaging and Shipping Coordination:
-Coordinate the packaging and shipping of gold orders, ensuring they are dispatched in a timely and secure manner.
-Monitor shipping logistics and update customers on the status of their orders.

Appointment Scheduling:
-Schedule appointments for clients interested in viewing or purchasing gold items.
-Coordinate with the sales team to ensure availability and smooth customer interactions.

Data Entry and System Maintenance:
-Input and update data in the company's CRM system and other databases.
-Ensure the accuracy and completeness of information to support decision-making processes.

Accounting Support with SQL
-Assist basic accounting tasks related to daily sales and transactions.
-Support reconciliation of orders and payments using SQL accounting system.
-Ensure all related data is accurate and up to date.
-Help generate simple financial reports as needed.
-Coordinate with the accounts department when required.


Job Requirements:
-Candidate must possess at least a Diploma or bachelor's degree in business administration or equivalent.
-Minimum 2 years working experience in a related field.
-Possess good communication and coordination skills.
-Has good initiative, follow-up skills, is well-organized and able to work independently in a fast-paced environment.
-Fluent in English and Bahasa Malaysia, preferably
-Computer literate and proficient in MS Office.
-Possess experience & knowledge in software such as Accpac, UBS, SQL is an added advantage.
-Able to start work immediately.
-Fresh Graduates are encouraged to apply.
-On the job training will be provided.