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中英 平台客服 - 24/7轮班制

Negotiable [Monthly salary]

Full-time · Within 1 year · SPM & below · Kuala Lumpur-Wp Kuala Lumpur
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Annual leaveEPF & SOCSOLRT/MRTMedical benefits

Job Details

Nationality Requirement: MalaysiaLanguage Requirements: English/Conversational AnytimeRecruit5-10

Job Description

[岗位内容]

1. 处理用户与商家之间的订单问题
- 核对交易相关截图
- 根据平台流程做出处理判断

2. 监控订单状态,解决异常情况
- 如:延迟、取消、未到账、信息不符等
- 协助双方沟通,提高订单完成率

3. 解答用户与商家咨询
- 指导完成充值、提现、下单等基础流程
- 协助商家处理收款信息、额度问题

4. 识别风险情况并及时上报
- 发现异常截图、可疑行为等
- 及时反馈给相关团队处理

5. 维护平台规则与秩序
- 解释平台流程与规范
- 对违规行为按流程处理

6. 整理并反馈常见问题
- 记录高频问题、优化建议
- 协助团队完善操作指引(SOP)

[岗位需求]

1. 至少SPM或以上
2. 无客服相关经验,只要具备一般工作经验并愿意学习即可
3. 逻辑清晰,判断能力强(最重要)
4. 有 数字业务平台客服、在线服务、支付类客服 经验者优先
5. 熟悉 数字账户间的转账流程、订单流程 者优先
6. 情绪稳定,沟通不带情绪,能妥善处理双方争议
7. 能接受 轮班制度(含晚班/周末/法定节假日)
8. 中文、英文能沟通顺畅。
9. 电脑操作熟练,打字速度快、能同时处理多条咨询
10. 年龄介于 20 – 35 岁
11. 自备交通工具者优先(公司附近设有 MRT 站)
12. 目前仅剩女性客服岗位

Work Location

Kuala Lumpur-Wp Kuala Lumpur -damansara city

Static Google Map

OPE AI TECHNOLOGY SDN BHD

20-50

1 hot job openings
Special Declaration/Note

Special Declaration/Note:

  • JOBPD strictly prohibits employers and recruiters from engaging in any illegal or unethical conduct that harms the legitimate rights of job seekers. If you discover such behavior, please report it to JOBPD immediately.

Jobpd is a job search and recruitment platform exclusively focused on Malaysia, dedicated to connecting outstanding talent with quality employers. We aim to provide efficient, convenient, and intelligent recruitment solutions for job seekers and businesses in Malaysia. Through digital means, combined with advanced technology and deep local market insights, our platform strives to create a fair and transparent career development ecosystem, empowering individuals in their career growth and ensuring the success of corporate talent strategies.

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