What You’ll Be Doing 🚀
-Ensure Smooth Operations – Perform regular maintenance to keep the live SMS Gateway running efficiently.
-Troubleshoot Issues – Diagnose and resolve problems related to servers, networks, databases, and security.
-Provide Customer Support – Manage support requests from start to finish and ensure timely resolutions.
-Investigate & Escalate – Conduct root cause analysis and escalate complex cases to 2nd-level support (vendor).
-Monitor System Health – Perform daily/weekly/monthly checks and prepare performance reports.
-Collaborate with Vendors – Work with software vendors to fix issues, enhance features, and improve performance.
-Maintain Customer Satisfaction – Ensure SLAs are met and continuously improve service quality.
-Support Growth – Assist sales with customer onboarding and help with software implementation and testing.
-Provide internal IT support when required.

What we're looking for
-At least Diploma /Degree in Information Technology or a related field.
-At least 1 year of hands-on experience in a similar role.
-Proficiency in the following technologies: Linux OS, shell scripting, MySQL, and both web front-end and back-end technologies.
-Strong understanding of operating systems, networking, troubleshooting, and firewall technologies.
-High attention to detail and a commitment to accuracy in all tasks