Responsibilities
- Attend to all customer’ inquiries via telephone or email and to response timely and accurately to their queries.
- Resolve customer complaints and orders via phone, email, mail, or social media.
- Responsive to new and existing customers call for duty, addressing concerns and offer solutions.
- Greet customers warmly and ascertain problem or reason for calling. Take in cancellations orders/ upgrade orders/ changes of orders.
- Answer questions about warranties/ terms of sale. Act as the company information centre.
- Utilize computer technology to handle high call volumes.
- Work with customer service superior to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
- Perform other duties as assigned