Job description
Sales Service

Provide personalized shopping experience, ensuring each client feels valued and engaged.
Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.
Inventory Management and
Control

Performs stock and cash count according to the operating procedure.
Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
Responsible for defective/damaged stock handling.
Inventory Management applies to cash, warranty cards and GWPs.
Boutique Housekeeping

Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
Responsible to execute customer loyalty program/activities.
Handle customer complaints and report to Management on unusual repairs.
Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services.
Guide staff in giving exemplary quality customer service.
Documentation & Reports

Ensure all sales and stock reports, customers service documents are accurately complied and filed.
Submits reports of staff attendance, overtime claim in time.
Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.
Profile
3-5 years of experience in luxury retail.
Proven track record in achieving and exceeding sales targets in a competitive environment.
Strong understanding of the luxury consumer mindset and behaviour.
Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
Intellectual curiosity and a passion for learning and staying updated on industry trends.
Exceptional communication and presentation skills in English (additional language is a plus).
Passion for luxury watches, craftsmanship, and brand heritage.
Comfortable using Excel, Word, and SAP for operational and reporting tasks.