About the role

Join Jump Retail Sdn Bhd as a Customer Service Receptionist at our TRX Mall location in Kuala Lumpur. This full-time position is an integral part of our customer service team, responsible for providing exceptional front-line support to our valued clients and visitors.

What you'll be doing

- Greeting and welcoming customers in a friendly and professional manner

- Be responsible for service request reception, entitlement check, registration and its distribution

- Maintain cleanliness of front desk and waiting area.

- Identify customer needs or complaints and provide proactive solutions to improve their experience

- Update customers on repair progress, charges, and timelines.

- Coordinate with technicians and back office for smooth service flow.



What we're looking for

Excellent communication and interpersonal skills, with a friendly and approachable demeanour

Strong customer service orientation and the ability to provide exceptional front-line support

Proficient in English and Bahasa Malaysia, with the ability to communicate effectively

Attention to detail and the ability to multi-task in a fast-paced environment

Proven experience in a similar customer service or receptionist role, preferably in the retail or mall environment

Familiarity with the Kuala Lumpur area and TRX Mall is an advantage