Job description:
-Identify and escalate issues appropriately.
-Prefer live chat communication only — no phone calls, just meaningful digital interactions
-Ability to work independently, especially when working from home
-Provide excellent support experience to customers via all relevant communication channels.
-Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
-Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
-Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
-Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Requirements
-Proficient in Mandarin and average English. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.
-Minimum with 1 years of working experience in the related field is required for this position.
-Possesses strong time management skills and motivated to exceed expectations.
-Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
-Must be a strong communicator, with an emphasis on effective listening and empathizing with customers.
-Respond to and manage client inquiries through email and live chat.