Key Responsibilities

IT Operations & Support

· Assist in managing and maintaining IT systems, networks, servers, and cloud platforms.

· Support the implementation of IT strategies and technology improvements aligned with business objectives.

· Help manage IT vendors, software licenses, and procurement within budgetary guidelines.

· Provide advanced-level technical support and escalation point for IT issues.

Systems & AI Project Support

· Support and administer core business systems (accounting, project management, CRM, etc.).

· Collaborate with teams to identify opportunities for automation and AI tools to reduce manual effort and improve reporting.

· Assist in system integrations, upgrades, and new implementations to ensure minimal business disruption.

Infrastructure, Security & Compliance

· Execute data backup, disaster recovery procedures, and ensure system availability.

· Help implement and monitor cybersecurity measures to protect company data and assets.

· Support compliance with PDPA, data privacy regulations, and internal IT policies.

Data & Reporting Assistance

· Support the development and maintenance of management dashboards and reports.

· Help improve data accuracy and accessibility to enable effective analytics.

· Assist in monitoring the performance and benefits of digital initiatives.

Event & Operational Support

· Lead IT setup and support for corporate events, meetings, and site offices, including audio-visual and network requirements.

Team & Stakeholder Collaboration

· Provide guidance and mentorship to junior IT staff and coordinate with external vendors.

· Work closely with department heads to understand needs and help deliver effective IT solutions.

· Act as a reliable technology liaison between the IT department and business users.

Requirements

· Bachelor’s degree in IT, Computer Science, or a related field.

· 5–7 years of progressive IT experience, with at least 2-3 years in a supervisory or team lead capacity. Experience in retail operation related industries is advantageous.

· Solid hands-on knowledge of IT infrastructure, cloud platforms, and cybersecurity principles.

· Interest or exposure to AI, automation, or digital transformation projects is a strong plus.

· Excellent problem-solving, communication, and collaboration skills.

· Proven ability to manage multiple priorities and projects effectively.

Skills & Competencies

· Strong technical proficiency with a service-oriented approach.

· Ability to execute plans and manage operational tasks effectively.

· Developing business acumen and a solution-focused mindset.

· Basic understanding of data analytics and emerging technologies.