Key Responsibilities:
-Assist clients in applying suitable mortgage/home financing products.
-Conduct pre-qualification assessments by reviewing CTOS/credit reports, income documents, and financial commitments to evaluate clients’ creditworthiness and financing eligibility.
-Analyze customers’ financial profiles and recommend appropriate financing structures.
-Follow up on loan approval status, offer letters, and conditions precedent.
-Coordinate loan documentation signing and monitor disbursement timelines until final release.
-Track and manage the entire loan process from submission to final disbursement.
-Provide regular updates to clients and maintain excellent customer service.
-Build and maintain long-term relationships for refinancing, top-up, and repeat business.
-Update CRM systems and prepare sales and pipeline reports.
-Source new leads through agents, referrals, property launches, and roadshows.
-Develop strategic partnerships to grow the mortgage portfolio.

Qualifications for Mortgage Loan Officer:
1. Diploma or degree in Banking, Marketing, Business, Real Estate, or related field (preferred).
2. 1-3 years of experience in mortgage products within the banking or financial services industry is required.
3. Strong communication, negotiation, presentation, and relationship skills.
4. High motivation, discipline, and resilience in a performance-driven environment.
5. Ability to work independently and as part of a team.
6. Bilingual or multilingual is an added advantage (especially in Mandarin and English).