Job Responsibilities

Sales & Marketing

To identify KPI to focus and target for the Area, forward planning of sales strategy to achieve sales target as directed by the Company.

To clearly and concisely communicate business and area objectives to managers so that they remain well informed of business activity and of their required contribution to targets and KPI.

To ensure all marketing tools and marketing strategy being implement to Area accordingly.

To support the delivery of all marketing campaigns.

Customer Service & Training

To support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction

To achieve successful Mystery Shopper results through the development and training of managers

To recruit and ensure the full implementation of induction programs for new boutique managers and monitor ongoing performance needs

To effectively manage the performance and development of boutique managers to drive and maximize the sales performance throughout the Area.

Operation & Compliance

To achieve all compliance requirements with regard to Customer Service, Compliance, Security and cash for area.

To ensure that all boutiques adhere to compliance requirements in all areas of operational activity, company policies and procedures.

To collate and provide constructive feedback on VM (Visual Merchandiser) standards to the business

To ensure that the visual presentation of all stores represents the brand image

Job Requirement

Excellent communication skills both verbal and listening

Effective writing skills

Excellent computer skills (ability to operate POS, spread sheet and word-processing programs)

High knowledge in managing areas that include customer service, boutique operational management and administration, sales strategic planning and human resource management