Customer Service (Arabic, Open for Fresh Graduates)

about the job
-Multilingual Support: Handle inbound inquiries via telephone, email, and live chat in fluent Arabic and English.
-Issue Resolution: Resolve customer complaints, billing inquiries, and technical issues for the UAE market within established SLAs.
-Market Alignment: Manage service delivery according to UAE business hours and cultural expectations (e.g., Friday/weekend shift nuances).
-Data Management: Accurately update customer profiles and interaction logs in the CRM system.
-Escalation Handling: Identify and escalate complex cases to the Team Lead while maintaining a professional "pioneer" ownership mindset.
-Continuous Improvement: Provide feedback on common customer pain points to help refine processes for this new bilingual department.