Inside Sales Account Manager (Japanese Native)

About the Role

The Inside Sales Account Manager (ISAM) is responsible for managing and supporting global inbound or outbound accounts while collaborating closely with regional and global managers to execute account strategies. This role acts as the key point of contact for assigned accounts, driving business growth, delivering a strong customer experience, and ensuring adherence to company programs and standards.

Depending on business needs, the ISAM may operate as:

Inbound ISAM: Lead for all customer requests, executing end-to-end global account strategy

Outbound ISAM: Supporting global/regional account managers to deploy strategies and coordinate with country teams

Key Responsibilities

Account Management & Growth

Build strong customer relationships and engage stakeholders across procurement and senior management

Drive revenue growth and maximize share of wallet within assigned accounts

Deal & Pipeline Management

Manage end-to-end deal cycles including pricing, negotiation, and closure

Maintain accurate pipeline and forecasting

Account Strategy & Planning

Support account planning, customer profiling, and opportunity management

Contribute to business analysis and growth strategies

RFP & Bid Support

Assist in global RFP processes and standardization efforts

Cross-functional Collaboration

Work closely with delivery, operations, and country teams

Ensure seamless handover from pre-sales to post-sales

Customer Experience & Post-Sales

Support QBRs and maintain strong customer satisfaction

Address post-sales queries and ensure smooth service delivery

Tools & Insights

Leverage CRM tools and internal systems for reporting, insights, and account expansion

Required Skill Sets

Ability to manage and grow customer accounts remotely

Strong stakeholder engagement skills (including senior leadership)

Solid understanding of sales cycles, deal processes, pricing, and profitability

Experience managing pipeline, cross-sell, and upsell opportunities

Exposure to RFP and bid processes

Strong analytical and problem-solving skills

Experience in account planning, forecasting, and QBRs

Ability to collaborate with cross-functional teams globally

Strong communication and presentation skills

Language Requirement:

Native-level proficiency in Japanese (written and spoken) is mandatory

Technical Skills:

Experience with CRM tools (e.g., Salesforce or similar)

Proficiency in MS Office (Excel & PowerPoint)