Remote Technical Engineer

Scope

To deliver excellent remote maintenance support by becoming the company’s first line of issue trigger for client’s monitored system. Perform deep analysis and root-cause for issues occurred to maintain system uptime and stability.



Responsibilities

To manage client database by monitoring the solar PV system installed to ensure system healthiness and reduce system downtime complying with the Scope of Work and Service Level Agreement

To interact, educate and manage Client technical query and able to provide remote solution towards site issues on a professional level

To identify PV system issues before any external or internal parties to trigger

To lead and perform data analysis and root-cause analysis (RCA) on problems faced on the PV system

To liaise with internal departments (Sales, Design, Technical, and/or Procurement & etc) to provide technical support, resolve technical issues and planning solar energy systems based on the client’s needs and site requirements especially ad-hoc works requested by the client and to ensure smooth problem-solving management

To perform technical study and innovation techniques to ease troubleshooting methods

To provide technical and non-technical support in development of new applications for internal process improvement

To maintain close communication with OEMs and internal parties for technical clarification

To guide, coach, provide on-the-job training and technical support to maintenance technicians to resolve issues efficiently

To daily communicate effectively with the related personal, Operations and Maintenance Manager or supervisor regarding issues and progress

To respond on the emergency requests promptly and be available for on-call support and on-site support during off-hours if required

To perform the ad-hoc task assigned by Operations and Maintenance Manager or supervisor

To continuous improvement initiatives to enhance overall efficiency in terms of manpower resources and costing

To stay up-to-date on new technologies and industry advancements, proactively share with Operations and Maintenance Manager or supervisor



Knowledge

Able to perform thorough technical analysis of Big Data & various parameters to mitigate current and future risks.

Able to communicate effectively with both technical and non-technical individuals regarding solar PV systems

Able to understand and comprehend the technical know-how of solar systems and common issues faced by customers

Updated with the technology advancement in Solar PV industry



Abilities

Possess extensive technical knowledge of Solar PV System Operations & Maintenance

Strong understanding of project management principles and methodologies.

Able to complete tasks independently with little supervision.

Excellent verbal communication abilities

Proficient in remote desktop programs, software and web-based interfaces with regards to the solar system