Senior Business Support Executive (Indoor Sales) - Kelana Jaya

Key responsibilities:
-Prepare and submit accurate and timely quotations, monitoring strike rates and ensuring adherence to response timelines.
-Coordinate procurement and vendor management to ensure quality, cost-effectiveness and compliance with company policies.
-Support outdoor sales teams and branch offices with documentation, quotes and client information.
-Liaise with global offices and agents to monitor sales leads, shipment progress and trade lane development.
-Conduct telesales and follow-up activities to promote GAC services and generate business opportunities.
-Perform ad-hoc tasks and reporting, including weekly, monthly and annual sales analysis, as required.
-Maintain close communication with internal and external stakeholders to ensure operational efficiency.

What we’re looking for:

Qualifications & Experience
-Diploma / Advanced Diploma / Higher Diploma / Degree in Logistics, Supply Chain, Business or related discipline.
-At least 3 years’ experience in freight forwarding or logistics; 5+ years in a similar role is preferable.
-Experience in quotation management, procurement, sales support and vendor coordination.
-Customer service experience in a logistics company with strong quotations skills will be considered a plus.
-Excellent communication skills in English, Bahasa Malaysia, and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Skills & Attributes
-Strong organizational, analytical and reporting skills.
-Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
-Positive attitude and proactive mindset.
-Willingness to take on new challenges.
-Strong attention to detail.
-Ability to work under pressure.
-Proactive problem-solving skills.
-Pleasant personality with excellent customer service skills and ability to work independently or as part of a team.