Marketing Executive

Key Responsibilities:

E-Commerce Management
-Manage and update product listings on e-commerce platforms (such as Shopee, Lazada, and company website).
-Monitor online sales performance, pricing, stock levels, and promotional campaigns.
-Process online orders and coordinate with the operations team for timely fulfilment.
-Respond to customer inquiries, feedback, and reviews professionally.

Marketing
-Plan and execute online and offline marketing campaigns.
-Create marketing content for social media, e-commerce platforms, and promotional materials.
-Support promotional activities to increase brand awareness and sales.
-Track and analyze marketing results and prepare simple reports.

Operations Coordination
-Liaise closely with the operations team to ensure accurate and timely delivery of goods.
-Monitor inventory and coordinate stock replenishment when required.
-Handle and resolve order-related issues efficiently.

Customer Service
-Attend to customer inquiries via phone, email, WhatsApp, and e-commerce chat platforms.
-Handle complaints and provide appropriate solutions to ensure customer satisfaction.
-Maintain strong customer relationships and enhance brand loyalty.

Who We Are Looking For:
-Able to speak and write Mandarin and English. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
-Minimum Diploma or Degree in Marketing, Business Administration, or related field.
-Minimum 2 years of relevant working experience in e-commerce, marketing, or customer service.
-Familiar with e-commerce platforms and social media marketing.
-Good communication, coordination, and problem-solving skills.
-Responsible, proactive, and able to work independently.