中文非语音客服/Non Voice Customer service - LIVE CHAT & EMAIL SUPPORT

BENEFITS:

Paid training will be provided / 提供带薪培训。

Shift and KPI Allowance / 轮班津贴及绩效奖金 (KPI)

Annual Leave + Medical Leave + EPF + SOCSO / 年假 + 病假 + 公积金 (EPF) + 社会保障 (SOCSO)

MNC and friendly working environment. 跨国公司，友好的工作环境。

Able to start IMMEDIATELY WIHTOUT NOTICE PERIOD - APRIL 2026 / 可立即入职，无需提前通知 – 2026年4月

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Working Location: KL Sentral

Working hours : 24/7 Rotating shift including night shift (5 work days, 2 days off) / 24/7轮班制，包括夜班（每周工作5天，休息2天）

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Key Responsibilities:

Provide customer support via chat and email channels (non-voice) / 通过聊天和电子邮件渠道提供客户支持（非语音）

Handle inquiries, and feedback in a professional and timely manner / 以专业且及时的方式处理客户咨询和反馈

Ensure a positive customer experience by delivering accurate information and effective solutions / 提供准确的信息和有效的解决方案，确保客户获得良好体验



Requirements:

Proficiency in TRADITIONAL MANDARIN (reading and typing) is mandatory / 必须具备繁体中文读写及打字能力

Minimum SPM with 1 year Customer Service experience, Diploma & Degree qualification without working experience will be considered (Fresh Grads); / 最低SPM学历并具备1年客服经验，持大专或学士学位但无工作经验者亦可考虑（应届毕业生）

Willing to work on-site at KL Sentral (Work at Office). / 愿意在吉隆坡中央车站（KL Sentral）办公室上班