Operations Manager (Retail/F&B)

Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and oversee the implementation of retail/outlet operations' strategies and plans to achieve sales target for assigned business/territories
Develop and monitor the achievement of key performance indicators, including the communication of sales targets. Conduct regular reviews to improve performance and inform development areas
Lead and monitor progress of sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
Highlight critical findings based on customer feedback and collaborate with functions on value-adding actions. Implement new retail/outlet innovations based on changing consumer behavior and requirements
Develop and manage implementation of loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores
Manage reporting of sales/stock movements (including NOC and PI) and projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand.
Manage continuous improvement of retail/outlet sales processes and customer issue resolution. Manage/conduct training on customer service and backroom operations to enhance retail excellence
Develop and build relationships with suppliers/customers to achieve business objectives
Manage and oversee team’s delivery of team/function goals to drive execution against goals set
Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals
Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous learning