Customs Affairs Senior Officer

🏭 Industry: Chemical / Manufacturing

We are seeking a skilled and experienced Customs Affairs Officer to oversee import and export operations in a manufacturing environment. This role is responsible for managing end-to-end customs clearance activities, ensuring regulatory compliance with Malaysian customs laws and trade agreements, maintaining accurate HS code classification and duty management, and driving continuous improvement in customs processes and documentation. The position also serves as a key liaison with government authorities and internal stakeholders to ensure efficient and compliant logistics operations.

1. Compliance & Regulatory Affairs

Monitor Malaysia Customs Act 1967 (Act 235), related regulations, tariff updates, and Free Trade Agreements (e.g., ACFTA, RCEP)

Apply for and manage import/export licenses and certifications in compliance with local regulations

Identify compliance risks and implement corrective actions

Act as the main liaison with authorities such as JKDM, MITI, MIDA, and other regulatory bodies

Maintain import duty records and conduct regular internal compliance audits

Manage HS code classification for all import and export goods

Handle abnormal customs cases and prepare detailed reports

2. Customs Clearance Operations

Lead end-to-end customs clearance for raw materials, chemicals, machinery, and equipment.

Prepare and review customs declarations and supporting documents (e.g., COO, DG documents, packing certificates, inspection forms).

Coordinate with customs authorities, freight forwarders, and internal teams to ensure timely cargo release.

Handle duty and tax calculations, including payment arrangements.

Manage temporary import/export, extensions, inspections, and declaration processes.

3. Supplier Management

Source, evaluate, and manage third-party logistics service providers.

Monitor subcontractor performance and ensure service quality standards are met.

Prepare logistics performance reports, analyzing transit time, cost, and service efficiency.

Manage logistics cost settlement with vendors.

4. Internal Coordination

Collaborate closely with internal teams, including China headquarters and local operations.

Support urgent and time-sensitive customs clearance requirements.

5. Documentation & Process Improvement

Establish and maintain compliant customs documentation systems.

Continuously improve import/export SOPs and conduct internal training.

Drive logistics system enhancements to improve operational visibility.

Apply for government incentives, duty exemptions, and relevant schemes