CUSTOMER SERVICE ASSISTANT (HYBRID-WFH+OFFICE)

任职资格

- 1 year of experience in Customer Service, preferably in
e-commerce. (SPM leaver & fresh graduates are
welcomes!)
- Fluent in English and Mandarin (speaking, reading,
and writing) (to support Mandarin-speaking customers)
- Strong conflict-resolution, problem-solving, and
communication skills.
- Proficient in basic computer skills, Google Sheets, and
CRM/customer support tools.

所需技能

- Organized, responsible, and efficient.
- Able to work full-day on Saturdays (with alternate off).
- Required to attend office at least once per week; more
frequent office availability is preferred.
- Full-Time: 9:00 AM – 6:00 PM (including 1-hour break).
- Saturday: Full-day work with alternate off schedule.
- Sunday: Day off.

岗位职责

- Respond promptly and professionally to customer
inquiries via online platforms.
- Process orders, returns, exchanges, and payment
follow-ups accurately and efficiently.
- Provide clear and accurate information about
products, services, and pricing.
- Handle customer complaints with care and provide
appropriate solutions.
- Maintain and update customer records and data in the
system/database.
- Monitor and report customer service metrics, such as
response time and satisfaction rates.
- Coordinate with other departments (operations,
marketing) to improve the customer experience.
- Perform ad-hoc tasks assigned by management