Retail Training & Development Manager

Job Description

Training System Design & Optimization

Develop and refine annual training plans for overseas retail stores, covering product knowledge, sales techniques, operational processes, and consumer engagement modules

Design career development pathways from store associate to store manager, ensuring structured promotion training execution

Content Development & Localization

Adapt headquarters-provided training materials to local market characteristics and cultural practices

Independently develop localized sales case studies, operational SOP modules, and consumer interaction courses tailored to the local team

Training Delivery & Execution

Organize regular offline and online training sessions, delivering engaging and impactful courses

Conduct specialized training and simulations for key business milestones such as new product launches and promotional campaigns

Training Effectiveness Evaluation

Establish assessment mechanisms using written tests, role-play simulations, and store audits to measure training outcomes

Track employee performance post-training and refine strategies to support store targets and business growth

Team Empowerment & Coaching

Develop internal part-time trainers and establish a mentorship system (“senior guiding junior”)

Conduct regular store visits, provide on-site coaching, and address operational challenges with practical solutions

Job Requirement

Minimum 5 years of retail store operations or training-related experience

Background in 3C digital, consumer electronics, or smart home industries preferred

Strong ability to develop and localize training content; able to independently create PPTs, videos, and manuals

Skilled in delivering engaging, interactive training sessions that inspire and motivate participants

Practical understanding of end-to-end store operations, including sales data analysis, customer service, and inventory management

Fluent in English and the local language to meet training needs