Customer Service

What you'll be doing

Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and chat

Providing detailed product and service information to customers, ensuring their needs are met

Troubleshooting and resolving customer issues in a timely and efficient manner

Maintaining accurate and detailed records of all customer interactions

Identifying opportunities for process improvements and contributing to the development of customer service strategies

Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

Minimum 1 year of experience in a customer service or call centre role, preferably in the technology industry

Excellent communication and interpersonal skills, with the ability to handle customer interactions with empathy and professionalism

Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions

Proficiency in using customer relationship management (CRM) software and other relevant tools

Familiarity with the call centre operations and customer service best practices

Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages