Front Office Assistant

JOB DESCRIPTION

To perform all Front Office activities smoothly.

Duties & Responsibilities

Front Office

1. Attending all incoming calls and correspondence appropriately and courteously (as similar to telephone operator’s duties).

2. Handling patients’ enquiries, scheduling appointment, registration, billing and payment collection.

3. Performing cashiering duties and ensure that all charges are billed and collected accurately and accordingly.

4. Typing medical reports for the patients.

5. Managing the department stocks.

6. Performing ad hoc duties as and when required including transferring patients to the respective department.

7. Performing basic clerical and administrative duties.

8. Any other duties that may be assigned to you by the HODs/Management from time to time.


Requirements
• Minimum SPM/Diploma in any discipline.
• Experience in the Hospital environment would be an added advantage.
• Strong Knowledge of Computers (Access, Word, Excel).
• Possess good interpersonal and able to communicate with all levels of people
• Proficient in both spoken and written ENGLISH
• Pleasant and friendly personality, good telephone etiquette, customer-oriented attributes, and high level of initiatives
• Able to work independently, resourceful, and results-oriented
• Applicants should be Malaysian citizens.