E-Commerce Assistant

E-Commerce Assistant, you will be the heartbeat of GIFTWENTY SDN. BHD. across Shopee, Lazada, and Zalora. This high-impact role offers the perfect blend of creative freedom and strategic growth, where you’ll design stunning campaign banners and launch new SKUs monthly to drive our online success. If you are a proactive multitasker looking to level up your career in a fast-paced, rewarding environment, we want you to grow with us!

1. Listing & SKU Management

Upload and launch new products across various e-commerce platforms (Shopee, Lazada, Zalora Webstore & etc).

Regularly update product pricing, descriptions, and technical specifications.

Create and manage complex product variations (colors, sizes, bundles) to ensure ease of selection for customers.

2. Promotion & Campaign Setup

Coordinate and schedule limited-time flash sales to drive traffic.

Set up and manage shop vouchers, bundle deals, and add-on deals.

Assist in the setup and monitoring of major platform campaigns.

3. Store Maintenance & Market Intelligence

Perform daily checks on product stock levels.

Monitor competitor pricing and promotions to ensure our store remains the preferred choice for customers.

4. Basic Graphic Design

Design promotion banners, campaign posters, and enhanced product images for mobile and desktop views.Order & Logistics Coordination.

5. Order & Logistics Coordination

Communicate daily with the warehouse team to resolve order issues, packing discrepancies, or delays.

Handle and coordinate customer returns and exchange processes efficiently.

6. Customer Service

Handling customer’s enquiries and timely customer support and after-sales service.